FAQs

• When will a specific item be restocked? We get emails from customers requesting restock information, but we usually don't have restock information until items arrive, if they are restocked at all. We like to keep the flow of new merchandise constantly coming in, therefore, restocks are sometimes not available. If you would like to be notified when an item is restocked, you may visit a sold out product and request to be notified when an item is back in stock via email by completing the "Email Me When Available" form. How can I contact Diva Boutique? We are available Monday-Friday 10 am-10 pm est time via phone, and chat on our site. We reply emails with 24 hours. Keep in mind we are not open on weekends and any emails sent during the weekend will be answered on Monday. Contact info: info@trends.com 8163014667 • What is your return policy? We provide customers with store credit if merchandise is returned to us within 30 days of the customer having received it. We do NOT provide refunds or return labels, customers ae responsible for all return fees. More information can be found online: I received an item and it's damaged Although this is something that rarely occurs, in the event that you do receive something damaged, please contact us immediately within 24 hours, via email info@EMJPTRENDS.com so our customer service team can help you get that resolved as soon as possible! Your satisfaction is important to us so we will do whatever we can to assist. Please do not send any item back that is damaged as we will not accept it without prior notification. Why am I being charged Sales Tax on an online order? In 2021 many states across the nation passed laws requiring online retailers to collect sales tax. We are expected to comply with these laws and collect the appropriate tax for each state the order is purchased from even if we do not have a physical storefront in that state. • How long does shipping take? We offer several shipping options: USPS Priority: estimated 2-3 business days USPS Express: 1-2 business days (guaranteed orders before 12:30 pm est time) USPS International: estimated 10-15 business days UPS Ground: estimated 1-5 business days UPS Next Day Air: 1 business day (guaranteed orders before 12:30 pm est time m-f) DHL Worldwide Express: estimated 1-3 business days